SMTP service mail.homepages.de giving error; Relay access denied

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#1 | SMTP service mail.homepages.de giving error; Relay access denied datum

Thu Feb 21, 2013 9:06 pm

Hi there
we're having no luck following the instructions to send emails with our forum's domain name. We registered as l200forum.com, and we can get the emails that are sent to users at that address (they are configured to forward on to our daily addresses) but cannot connect to SMTP to send emails.

I'm connecting to mail.homepagemodules.de and I've tried SSL and TLS as well as basic auth, with no luck. I was getting an attempt to send emails, but received "Relay access denied", which makes me suspect that authentication is still failing.

I also can't connect via IMAP, POP3 or via webmail (it gives an error "Can not authenticate to IMAP server: Login failed").

I'm beginning to wonder that, if we have configured Xobor to forward emails at l200forum.com to other external addresses, does this disable the capability to connect to POP3 / IMAP and SMTP?

Any ideas?

Thanks
Scott

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#2 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Sat Feb 23, 2013 8:49 pm

Do you have any answer to this please ?????

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#3 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Mon Feb 25, 2013 9:17 am

Hello,

I have send this to a technican and waiting for reply. I'll ask once again.

Regards, Alice

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#4 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Mon Feb 25, 2013 9:08 pm

Thanks Alice

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#5 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Mon Feb 25, 2013 9:51 pm

skotl

User

Show info

Posts:	16
Points:	3
Registered since:	02.21.2013

An update...

We changed the account from 'forwarding' to 'post office box' and, as I suspected, we can now connect via POP3.

However I still get a "Relay access denied" error when trying to send email to homepagemodules.de using our domain name. Does your mail service support sending emails from our own domain?

For your reference, here is the SMTP log of the failed connection. I've starred out the password but do note that the same credentials work fine for the POP3 connection;

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2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Begin execution
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Port: 25, Secure: no, SPA: no
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Finding host
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Connecting to host
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Connected to host
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 220 jv63.homepagemodules.de ESMTP Postfix (Ubuntu)
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): [tx] EHLO PC
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-jv63.homepagemodules.de
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-PIPELINING
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-SIZE 44857600
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-VRFY
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-ETRN
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-STARTTLS
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-AUTH LOGIN PLAIN
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-AUTH=LOGIN PLAIN
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-ENHANCEDSTATUSCODES
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250-8BITMIME
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250 DSN
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Authorized to host
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): Connected to host
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): [tx] MAIL FROM: <skotl@l200forum.com>
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 250 2.1.0 Ok
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): [tx] RCPT TO: <*****>
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): <rx> 554 5.7.1 <*****>: Relay access denied
2013.02.25 20:45:51 SMTP (mail.homepagemodules.de): End execution
 
 

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#6 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Mon Feb 25, 2013 9:57 pm

IT WORKS!

Sorry, Alice - after I type the last post it occurred to me that the "Secure: no" statement meant we were not authenticating correctly.
I've updated my mail client to authenticate using TLS and it works now.

If anyone else has a similar issue in the future, then there are two requirements;

1) You need to have the account set to "post office box"
2) You need to set your mail client to authenticate

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#7 | RE: SMTP service mail.homepages.de giving error; Relay access denied datum

Thu Feb 28, 2013 10:04 am

hi skotl,

thank you for posting the answer for other admins here. I'm glad it works in the end and give this information to the technician.

have a nice day. :)

Regards, Alice

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