Bug Report » Photos will not upload

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#1 | Photos will not upload datum

Mon Sep 05, 2011 12:03 pm

Hi Ingmar

Xobor 205004

We have a slight problem on our site, perhaps this post by one of our members will explain it better than I could

"Has anyone else had problems with uploading images, for the last few weeks I have had to do everything twice, the first time in each instance it comes up with the message "a problem with this web page has caused Internet Explorer to shut down and re-cover".
On the second attempt in each case it loads normally, very frustrating".

I would add that I have experienced a similar problem myself on several occasions. In my case it just the fact that photos will not load unless I try 3 or four times, but the problem seems to be intermittent. So I don't think that you will be able to come on site and reproduce the problem with a once only visit, unless you are lucky or unlucky depending how you look at it.

Phil

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#2 | RE: Photos will not upload datum

Tue Sep 06, 2011 12:27 pm (Last edited: Tue Sep 06, 2011 12:28 pm)

Hi Phil

could you maybe find out the following details for me:

What Version of the Internet Explorer is this member of yours using?
Does the error occur regardless of the amount of pics that he/she wants to upload?
When exactly does the browser freeze (while waiting for the files to be uploaded or when saving the post?)

and maybe also:
Has anyone else had these kind of problems with uploading images? Or is it just this one member?

Regarding your problem:
You say you have to try three or four times for the upload to work. What exactly do you have to repeat? You click on "Attach file", then choose the image, then click "upload" - and after the upload there is no uploaded file for the first few tries?

Thanks

Regards,
Ingmar

Technical Supervisor · Xobor.com

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#3 | RE: Photos will not upload datum

Mon Sep 12, 2011 8:35 pm

Hi Ingmar,

My experience was one time I posted 3 photos all within thparametersrs stated for uploading and one loaded twice and the other wasn't there. Another time I posted multiple photos again and although I they uploaded they didn't appear after trying three or four times I gave up. When I returned to the forum later they uploaded first time. I am using IE8.

I will ask the member what he is using.

Regards

Phil

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#4 | RE: Photos will not upload datum

Tue Sep 13, 2011 9:22 am

Good Morning Ingmar,

This is the reply I got from the member who had the uploading problem.

Hi Phil, in answer to your questions.
I choose the photo, click on upload, it starts to upload, then a new blank window comes up with the message "a problem with this web page caused Internet Explorer to shut down" it then reverts back to the BT page and when I try again it's fine and uploads with no problem,this happens with only a single photo and irrespective of file size.
I am using the latest version of IE.

Regards,

Phil

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#5 | RE: Photos will not upload datum

Tue Sep 13, 2011 1:04 pm

Hi Phil - thanks for the details. I will try to reproduce the problem locally and let you know when it's fixed.

Regards,
Ingmar

Technical Supervisor · Xobor.com

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#6 | RE: Photos will not upload datum

Wed Sep 14, 2011 4:40 pm

Hi Phil - I couldn't reproduce the problem so I did some remodelling of the code responsible for the image upload to make it more fail-safe. I hope this solves the IE-issues.

Please let me know if you're still having problems uploading images.

Regards,
Ingmar

Technical Supervisor · Xobor.com

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#7 | RE: Photos will not upload datum

Wed Sep 14, 2011 7:15 pm

Ingmar

Thanks for what you have done, as I said it seemed to be an intermittent problem, I think I said I doubted that you would be able to reproduce it. Thanks for trying and lets hope what you have done may cure it.

Although it seems to have been fine since I reported it, but if there is any repeat of the problem, you will be the first port of call.

Regards

Phil

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