Xobor.com - official support forum

Hello,
i run a forum and one of my members cant log on. He has been a member for over a year, but never logged on until now. On his first attempt to log in he got the message that username or password were wrong, so i told him how to re set his password, explaining it was only a temporary one and hat he would need to change it. First attempt he entered the temporary password and got the message it was wrong. I then deleted his account and started a new one for him with his username, and a new password. He still cannot log on, keeps getting told the username or password is incorrect. So far i have asked him to do the following:-

Clear the cache, to clear out any old passwords - said he did this but his system crashed and it took all morning to get back online.
If using a laptop, is 'num lock' key on? Make sure it is switched off.
Make sure the caps lock is off too.
The password is case sensitive; make sure you don’t use a capital at the beginning
Do you have access to any other systems? Try logging on from another see if that works.
Try copying and pasting username and password from the email at log in and see if that helps.

He says he has tried all this, all to no avail.
Any other suggestions anyone? He is using Mozilla firefox as his browser.

Thanks in advance,
Jayne

Hi Ingmar,
i dont know if he has cookies enabled or not, however i can log in as him from my system with no troubles, and have also got my co admin to do so from hers too.